In order to ensure the safe and efficient transportation of your wine, Prime Cellar will only ship Monday through Wednesday. Any order placed after 1pm on a Wednesday will ship the following Monday barring national holidays.
It is the policy of Prime Cellar not to ship wine in extremely cold or hot weather. Transporting wine in extreme weather conditions, even by overnight service, may cause seriously damage to the wines. During periods of extreme weather, Prime Cellar strongly advises against transport of wines by any means. During these times we are pleased to provide complimentary short-term storage until better conditions prevail - the next shipping season. If shipment is requested during periods of extreme weather, the buyer will be required to sign a shipping release form through email to free Prime Cellar from any liability for damages incurred to wines shipped during periods of extreme weather. The ultimate shipping method and timing is yours.
We do not accept returns of wine distressed due to shipping. We cannot be responsible nor can we replace bottles damaged by the weather. Again, the ultimate shipping method and timing is yours.
Same-day shipping is unavailable for any orders placed after noon (12:00 pm) Pacific time.