In order to ensure the safe transportation of your wine, Prime Cellar will typically ship only Monday through Wednesday. Any order placed after 12 pm Pacific time on a Wednesday will typically ship the following Monday.
It is the policy of Prime Cellar not to ship wine in extremely cold or hot weather. Transporting wine in extreme weather conditions, even by overnight service, may cause serious damage to the wine. During periods of extreme weather, Prime Cellar strongly advises against transport of wines by any means. During these times we are pleased to provide complimentary short-term storage until better conditions prevail – the next shipping season. If shipment is requested during periods of extreme weather, the buyer will be required to agree to a Weather Waiver that releases Prime Cellar from any liability for damages incurred to wines shipped during periods of extreme weather.
Same-day shipping is unavailable for any orders placed after noon (12:00 pm) Pacific time.
Privacy & Cookies
At Prime Cellar, we are committed to protecting your privacy. Prime Cellar will not rent or sell your personal information to any non-affiliated organization or company. When you register, place an order, or provide your personal information to us for any other business purpose, we may collect your name, address, email address, phone number and credit card information. We use this information to process your requests and to communicate with you about your orders. The provisions of this policy are subject to change.
Wine Photos And Images
The bottle in the photo may not be the actual bottle shipped. Prime Cellar is happy to provide pictures of individual bottles at customer request.
We must collect sales tax, where applicable, for shipments to the states to which we ship. Note that any order delivered to a wine storage facility based in one of those states must be charged the appropriate sales tax. All orders picked up at Prime Cellar’s office (and not shipped by a licensed carrier to an out of state destination) must be charged local sales tax regardless of where the purchaser lives or where the wine will be taken.
Returns and Cancellations
There will be a 15% restocking/cancellation fee enforced for any order that is cancelled by the customer prior to shipment, including pre-arrival orders.
By law, we are only able to accept returns on wines purchased in error or that are unfit for human consumption. After the wine has been in your possession for more than three weeks, we are unable to accept returns for any reason. We do not accept any returns on bottles that have been opened or damaged.
Pricing / Website Errors
While we will do our best to ensure an accurate inventory, occasionally there may be an error in wine listed online. When such situations occur, Prime Cellar shall be held harmless for the error. We make every effort to make sure that our product database is accurate; however, mistakes do happen. In all cases, the customer will be contacted as soon as the problem is discovered. We will promptly return to the customer any monies collected upon discovery of the problem. A refund will be the limit of the remedy. Prices are subject to change without notice. Prime Cellar is not responsible for pricing errors that may occur on our website from time to time.
Pre-arrival Wines Versus In-stock Wines
The term “Pre-Arrival” is applied to wines we have purchased (typically abroad) that have not arrived yet. Depending on the particular wine, the arrival time is typically 6+ months to over two years (in the case of Bordeaux Futures, for example).
Many new releases of highly desirable, limited-production wines (ie – Burgundy, Rhone, Italian, etc.) are offered on a “Pre-Arrival” basis by our suppliers. These offerings typically take 6 to 18 months to arrive and are often the only way to source the wines before they sell out (and at optimal prices). We send an email notification when your wines arrive.
States We Ship To
At the present time we ship to the following states: AK, CA, DC, FL, MN, OR. This list is subject to change without notice.
States We Don’t Ship To
If you live in a state other than one listed above, we encourage you to contact your state representatives and ask them to change their laws and allow you to enjoy the same rights as wine lovers in other states. In the meantime, we suggest that you consider contracting with a professional wine storage facility. If you transfer wines purchased to a storage facility in California, you are required to pay CA sales tax.
You must be at least 21 years of age or older to buy wine. By placing an order with Prime Cellar, whether through our website, over the phone or in person, you certify under penalty of perjury that you and the recipient are at least 21 years old. When the wine is delivered, the recipient will be required to show identification proving that he or she is at least 21 years old. The willful misrepresentation of your age or the age of the recipient is a crime in most states, and if it appears to us or to the authorities that you have done so, we will cooperate with the authorities to prosecute you to the fullest extent of the law.
Adult Signature Required
Because of strict alcoholic beverage laws in the states to which we can legally ship wine, an adult must be present to sign for your wine order. For this reason, we encourage you to use a business address, if possible, where an adult is present during business hours. Neither we nor the shipping companies we use are authorized to accept a “signature on file” or leave a wine package at the door or with a neighbor. Shipping to a business address will also minimize the chance that a delivery will be attempted when no one is there, resulting in the wine spending more time in delivery trucks and warehouses, where it can be exposed to temperature extremes.
Currently, we only ship via FedEx.